Professional Profile
Dedicated and resourceful professional with over 15 years of experience in customer-facing roles, specializing in communication, conflict resolution, and hands-on problem-solving. Leveraging a unique background combining collections management, construction, and hospitality to excel in a property management environment. Currently enhancing technical skills by pursuing an A.A.S. in Web Development, demonstrating a commitment to continuous learning and adaptability.
Professional Experience
Full-time College Student
Des Moines Area Community College | Jan 2023 – Present
- Actively pursuing an Associate of Applied Science degree to build modern technical and problem-solving skills.
Meat Clerk (Part-Time)
Fareway Grocery Stores, Des Moines, IA | 2023 – 2024
- Provide exceptional customer service in a fast-paced environment, assisting patrons with custom orders and product selection.
- Adhere to stringent health and safety standards, ensuring a compliant and safe workspace.
Construction Laborer
Handyman by Jeff, Des Moines, IA | 2022 – 2023
- Consulted directly with clients to understand project requirements, providing solutions and ensuring clear communication.
- Executed a variety of repair and maintenance tasks, applying strong, hands-on problem-solving skills.
Sales Associate & Customer Service
Ace Hardware, Des Moines, IA | 2020 – 2022
- Consulted with customers to identify their home repair and maintenance needs, recommending appropriate products and solutions.
Front Desk Associate
Comfort Inn Hotels, Des Moines, IA | 2018 – 2020
- Served as the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring a positive and safe environment.
Commercial Driver
Multiple Carriers, Central Iowa | 2007 – 2019
- Achieved over 1 million miles of safe, accident-free commercial hauling over a 14-year career.
- Specialized in the transportation of oversized construction equipment, farm machinery, aggregate, and grain.
- Maintained clear communication with B2B clients and dispatch to coordinate complex logistics and ensure timely deliveries.
Conservationist / Golf Course Curator
Polk County Conservation, Des Moines, IA | 2004 – 2007
- Managed the daily upkeep and landscape maintenance of public grounds to ensure a safe and pristine environment.
- Conducted regular inspections and performed preventative maintenance on grounds and equipment.
Assistant Manager, Collections
Wells Fargo, Urbandale, IA | 1999 – 2003
- Led and motivated a team of 10-14 representatives, conducting performance reviews and fostering a collaborative team culture.
- Handled escalated customer calls, expertly de-escalating tense situations and negotiating payment resolutions.
- Navigated multiple complex databases simultaneously while ensuring the secure handling of sensitive financial and personal data.